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• What is the quickest/easiest way to download tracks?
• What is the 7digital Download Manager and how do I use it?
• How do I download one track at a time?
• Why does my download stop at 99%?
• Which download managers can I use to download my tracks?
• I’ve recently downloaded a track but can’t find it on my computer.
• Why is the download manager not available for Mac?
• What is a zip file and how do I use it?
• How do I add tracks from 7digital to my iTunes library?
• How do I transfer tracks to my iPod/MP3 player?
• How do I download or transfer tracks to my mobile phone?
• There’s something wrong with my download. What should I do?
• Why can’t I play certain downloads on my Mac?
• My download won’t play on my MP3 player or my phone.

If you wish to download several tracks at the same time, the quickest option is to use the 7digital Download Manager (see below).

We also offer the option of downloading all of your tracks as part of a single zip file, if this is more convenient.

Our Download Manager allows you to download multiple tracks from 7digital at the same time, and ‘queue’ them for downloading rather than clicking on each download individually.

This is a small application that is easy and safe to install: please click here to download and follow the on-screen instructions.

Please note that our Download Manager is not currently Mac-compatible.

Once you have installed the 7digital Download Manager on your PC, you can download tracks and albums from your Locker as follows:

1. Make sure that the blue box at the top of your Locker labelled ‘Download Manager’ indicates that your download manager is activated. Please note that the Download Manager is not Mac-compatible.
2. If there are multiple formats available for your download, please select your preferred format from the drop-down list next to the download icons to the right of the page.
3. To download an entire album click on the “Download All” icon.
4. To download an individual track from an album, click on the black arrow next to the album artwork to display the tracks. Click on the green ‘download’ icon on the right side of the track listing to add the track to the download manager.

Every time you click on a track or album to download, you should see confirmation in the notification area of your taskbar, and you can view the Download Manager by clicking on in the same part of the taskbar.

If you wish to change the destination folder for future downloads, open the Download Manager and click on the icon at the bottom left of the window that says 'OPEN FOLDER'. You can change the destination folder for your downloads by going to FILE > SET FOLDER.

In the ‘Downloads’ section of your Locker page, click on the black arrow next to an album title to display the tracks. Then follow these instructions according to the browser you are using.

1. To download a file manually using Internet Explorer, click on the green ‘download’ icon on the right side of the track listing and select ‘Save As’. You should save the file to the folder where you want to store your download.

2. To download a file manually using Firefox, click on the green ‘download’ icon on the right side of the track listing. In the pop-up window, change the selection from ‘Open’ to ‘Save File’. Firefox will typically save the file to a default folder. To identify or change the default folder, go to TOOLS > OPTIONS>MAIN in your Firefox browser.

3. To download a file manually using Safari, click on the green ‘download’ icon on the right side of the track listing and select ‘Save’. You should save the file to the folder where you want to store your downloads.

4. To download a file manually using Google Chrome, click on the green ‘download’ icon on the right side of the track. The file will automatically be saved to a folder called ‘Downloads’ in your ‘My Documents’ folder. To change the destination folder for your download, click on the ‘tool’ icon to the right of the address bar. Select ‘Options’ and go to ‘Minor Tweaks’.

If you are using an external download manager (e.g. FDM, Microsoft Download Manager or similar software), this program may be preventing you from being able to fully download a track. We recommend that you use the 7digital Download Manager to download your tracks.

We recommend that you use the 7digital Download manager, as we cannot guarantee compatibility with any other programs.

If you downloaded the track manually, you may have accidentally opened it directly from the site instead of saving it to your hard drive. If this is the case, you should either conduct a search for the file or download it again, making sure that you follow the instructions here.

Please note that you do not have to purchase a track again in order to download it a second time - it can be accessed and downloaded again from your locker page.

If you have used the 7digital Download Manager to download your files, open the Manager and click on the icon at the bottom left of the window that says 'OPEN FOLDER'. You can change the destination folder for your downloads by going to FILE > SET FOLDER.

Because we’re still working on it! We hope to be able to provide this service to Mac users very soon.

A zip file allows you to download several of your tracks at the same time as a single, smaller file for distribution. You will need to ‘unzip’ this file and extract your downloads before you can play or transfer them to an MP3 player or mobile phone.

You will not require any special software to unzip the file if you are on Windows XP, Vista or OSX operating systems.

To add a file to your iTunes library, open iTunes and go to FILE > ADD FILE TO LIBRARY.

Alternatively, you can add all media files saved within a specific folder by going to FILE > ADD FOLDER TO LIBRARY.

If your downloads are contained within a single zip file, you will need to ’unzip’ the file and extract your downloads before they can be added to your iTunes library or transferred to an iPod. More information on zip files can be viewed here.

To transfer a file to an iPod, you will need to add it to your iTunes library. The file will be transferred to your iPod the next time you ‘sync’ your music.

The procedure for transferring downloads to an MP3 player varies according to the type of player you are using. You may need to consult the user manual or help pages for your player for detailed instructions.

If your MP3 player is linked to your music library, in most cases you will need to add a download to this library and it will be transferred to your player the next time you sync your music.

The procedure for transferring downloads to a mobile phone varies depending on the type of handset that you are using. You may need to consult the user manual or help pages for your mobile phone for detailed instructions.

If the music on your mobile is linked to your music library on your computer, in most cases you will need to add a download to this library and it will be transferred to your mobile the next time you ‘sync’ your music.

Please contact our support team, including the details of the download you are having trouble with and the type of problem that you have experienced. Please do not purchase the download again as re-purchasing will not rectify the problem.

Unfortunately, we are not currently able to offer all downloads in a Mac-friendly format. This is because we are required by certain copyright holders to distribute specific content in a protected format. We can only provide such downloads as DRM-protected Windows Media files, which are not Mac-compatible.

If the download you are having problems with is not a Windows Media file, please contact our support team, including the details of the download and the difficulties that you have experienced.

If you have downloaded your music as a single (zip) file, you should make sure that you have extracted the files before you attempt to play them.

If you continue to experience difficulty transferring or playing your downloads on your MP3 player or mobile phone, please contact our support team, including the details of the download you are having trouble with.